FAQ's

Hello, hello! Here are some of the most commonly asked questions! If you don't find your answer here, please head over to the contact page!

FAQs 1
POPULAR QUESTIONS

Frequently asked questions from support

Frequently asked questions on kitchen and bathroom design and remodeling services

Shipping Worldwide

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14 Days Return

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Security Payment

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Shipping

I deliver to the US! I do generally deliver worldwide as long as you order via my Etsy.

The only places I don't ship currently are the EU and Northern Ireland. (Sorry! I am trying to work out a solution!)

Items are all shipped via USPS.

If you've selected free shipping for stickers and bookmarks those are shipped via stamp mail.

If you've ordered you can check the tracking number that was sent to you. As a reminder, stickers and bookmarks with free shipping DO NOT have a tracking number.

If you would like to track those, please upgrade your shipping method. If you need help, please reach out to me.

Order shipping times may vary. Generally, orders ship three-five business days after being placed.

If I'm out of stock, sometimes I may have to make more, so it may be a bit longer.

Orders

If your order arrives damage please e-mail me within one week.

I'll ask you to provide some photos and/or a detailed description. Once you've done this I can then provide the appropriate solution, whether it's replacing the item, refunding it or a giftcard to the store.

Yes, we can. Given enough notice we can make changes to the order. Please send me an e-mail immediately, as if I have already begun processing your order I may not be able to make changes.

You can cancel your order as long as I have not shipped it.

You cannot cancel an order if it is custom.

I will allow returns on several conditions:

  • request must be made within one week of delivery
  • item must be in original/new condition

The customer must pay all return costs, and upon return we will provide a refund if all items are in the same state as they were when sent.

Stickers

The stickers are made with vinyl sticker paper.

These are water RESISTANT not water proof. Please be sure to not put them through the dishwasher or submerge them for a long period of time in water.

You can hand wash them with no problem.

Miscellaneous

Yes, I do wholesale. Please be sure to click on the link in the navigation bar.