Refund policy
Return & Refund Policy
At Lore & Whimsy, I want you to love your order! If something isn't quite right, please read the information below to see how I can help.
Returns & Exchanges
Because Lore & Whimsy is a small business, I do not accept returns or exchanges for change of mind, incorrect size, or accidental purchases.
Please review product descriptions, sizing information, and product details carefully before placing your order. If you're unsure about something, please reach out to help@loreandwhimsy.com before ordering and I'll be happy to help.
Damaged or Defective Items
If your order arrives damaged or an item is defective, please contact help@loreandwhimsy.com within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged or defective item
- Photos of the packaging, if it was damaged during shipping
Please keep the damaged item and its packaging until your claim has been reviewed. This information helps me determine what happened and find the best solution as quickly as possible.
Depending on the circumstances, I may offer a replacement, refund, or another appropriate resolution.
Incorrect or Missing Items
If you receive the wrong item or an item is missing from your order, please contact help@loreandwhimsy.com within 7 days of delivery with your order number and photos of the items you received.
I'll review the issue and work with you to resolve it.
Lost Packages
If your package is marked as delivered by the carrier but you cannot find it, please see the shipping information in our FAQ for steps you can take to locate your package.
Lore & Whimsy cannot issue refunds for orders that are marked as delivered by the shipping carrier.
If your package is confirmed to be lost in transit, please contact help@loreandwhimsy.com with your order number. We can discuss the next steps, which may include initiating a lost-mail search or claim with the carrier.
Returned to Sender & Undeliverable Packages
If an order is returned to Lore & Whimsy because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or failure to pay applicable customs fees, the original shipping cost is not refundable.
If you would like the order to be shipped again, the additional shipping cost will be the customer's responsibility.
If a package is returned because of an error made by Lore & Whimsy, I will work with you to have it reshipped at no additional cost.
International customers are responsible for any customs duties, taxes, or import fees associated with their order. Orders returned because applicable customs fees were not paid are not eligible for a refund of the original shipping costs.
Order Cancellations
Orders may be cancelled within 24 hours of being placed by contacting help@loreandwhimsy.com.
Once an order has been marked as shipped or has entered fulfillment, it cannot be cancelled or changed.
Preorders cannot be cancelled.
Sale Items
Unless an item arrives damaged, defective, or incorrect, sale items are subject to the same return policy as full-price items and are not eligible for returns or exchanges.
Preorders & Made-to-Order Items
Preorders and made-to-order products are produced specifically based on customer orders and therefore cannot be cancelled or returned due to a change of mind.
Estimated fulfillment dates for preorders are provided on the product page and may be subject to change.
Made-to-order items typically ship within 4–6 weeks after the order is placed.
Refunds
If a refund is approved, it will be issued to the original payment method used for the order.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the refund is being issued because of an error on the part of Lore & Whimsy.
Questions?
If you have a question about your order or aren't sure whether your situation is covered by this policy, please reach out to:
I'm always happy to take a look and see what I can do!