Shipping policy
Shipping Policy
Thank you for shopping with Lore & Whimsy! Please read the information below for details about order processing, shipping, tracking, and what to do if something goes wrong with your delivery.
Processing Times
Processing time is the time it takes for your order to be prepared and shipped. Processing time is separate from the shipping time it takes for your package to travel to you.
In-Stock Items
In-stock items typically ship within 3–5 business days (Monday–Friday) after your order is placed.
Please note that weekends and holidays do not count as business days.
Made-to-Order Items
Made-to-order items typically ship within 4–6 weeks after your order is placed.
These items are created specifically for your order, so they require additional time before they can be shipped.
Preorders
Preorder items will have an estimated fulfillment or shipping timeframe listed on their product page.
Preorder timelines are estimates and may be subject to change. If there is a significant change to the expected timeline, an update will be provided when possible.
If your order contains both preorder and in-stock items, please check the individual product listings for information about when your items are expected to ship. Your in-stock item will ship with your preorder item.
Shipping Time
Once your order has shipped, the time it takes to arrive depends on the shipping method selected at checkout and the carrier.
Shipping estimates provided at checkout are estimates and are not guaranteed delivery dates. Carrier delays, weather, holidays, and other circumstances outside of Lore & Whimsy's control may occasionally affect delivery times.
Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please keep an eye on your tracking information after your order ships. If your tracking hasn't updated for several days or your package appears to be experiencing a delay, you may need to contact the carrier directly for the most current information.
Address Accuracy
Please make sure your shipping address is complete and correct before placing your order.
Lore & Whimsy is not responsible for packages that are returned or undeliverable because of an incorrect or incomplete address provided at checkout.
If an order is returned to Lore & Whimsy because of an incorrect or incomplete address, the order may be reshipped, but additional shipping costs will be the customer's responsibility.
If a package is returned because of an error made by Lore & Whimsy, I will work with you to have it reshipped at no additional cost.
Packages Marked as Delivered
Sometimes a carrier may mark a package as delivered before it actually arrives, particularly with smaller packages such as stickers and bookmarks.
If your tracking says delivered but you cannot find your package, please:
- Check around your mailbox, property, and any usual delivery locations.
- Ask household members or neighbors if they may have received it.
- Allow a few additional days in case the package was scanned as delivered early.
- Contact your local post office and ask whether they can provide additional delivery information, including GPS tracking when available.
Submit a help request with USPS if your package still cannot be located.
Please also email help@loreandwhimsy.com if you believe your package is missing so I am aware of the situation.
Because the carrier has confirmed delivery, Lore & Whimsy cannot issue refunds for orders that are marked as delivered.
Lost Packages
If your package is genuinely lost in transit and has not been marked as delivered, please contact help@loreandwhimsy.com with your order number and tracking information.
Depending on the circumstances, Lore & Whimsy may initiate a lost-mail search or claim with the carrier.
Damaged Packages
If your order arrives damaged, please contact help@loreandwhimsy.com within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging showing any damage
Please keep the item and packaging until your claim has been reviewed.
For additional information, please see our Return & Refund Policy.
Returned to Sender / Undeliverable Packages
Orders may be returned to Lore & Whimsy if they are:
- Sent to an incorrect or incomplete address
- Not collected by the recipient
- Refused by the recipient
- Undeliverable for reasons outside of Lore & Whimsy's control
- Returned because applicable customs fees were not paid
Original shipping charges are not refundable when a package is returned for one of these reasons.
If you would like the order to be shipped again, additional shipping charges will apply and must be paid before the order is reshipped.
International Shipping
International shipping options are available for eligible destinations at checkout.
International customers are responsible for any customs duties, taxes, tariffs, or import fees charged by their country.
Lore & Whimsy does not control these fees and cannot predict how much they will be. Please check with your country's customs authority if you have questions about potential charges before placing your order.
Orders returned because customs duties, taxes, or other required fees were not paid are not eligible for a refund of the original shipping costs.
Shipping Delays
While I do everything I can to get your order to you as quickly as possible, once a package has been handed over to the carrier, there may be circumstances outside of Lore & Whimsy's control.
This can include:
- Weather
- Holidays
- Carrier delays
- Customs processing
- Incorrect addresses
- Transportation disruptions
- Other unforeseen circumstances
- Please contact the carrier directly for the most up-to-date information about a package that is already in transit.
Questions About Your Order?
If you have questions about your order or shipping, please email help@loreandwhimsy.com.
Please include your order number whenever possible so I can help you as quickly as possible.
Thank you for supporting a small business! 💕