Frequently Asked Questions

Here are some common questions and their answers, but if you have a question or concern that isn't listed here, please hit the button below and contact me.

Shipping

Do you ship internationally?

I do ship internationally!

How long does it take to ship orders?

I generally ship my handmade items (from my home) 3-5 days after receiving the order. However, if I need to make stock it may take a few extra days. 

For my distributor it can take up to a week to ship. If you have questions or concerns, please don't hesitate to reach out.

What shipping method do you use?

I use stamp, first class mail and USPS Ground Advantage. For more details please see this Shipping Policy Page.

Orders

What happens if my order doesn’t arrive?

Item marked as delivered 

Once the item is marked as delivered there is not much I can do as I can only go by the tracking number. If you think your package has been stolen, please contact USPS to file a claim with them. Depending on the item, I can see if a replacement is feasible. 

Lost Item

If the item is LOST in transit, please let me know, and I will do my utmost best to help you resolve the issue.

Note: stickers and bookmarks with free shipping are NOT insured. If you would like some sort of tracking please upgrade your shipping method. 

What happens if my item arrives damaged?

If your item arrives damaged or not as expected, please e-mail me within fourteen (14) days of the delivery date. Please send pictures as well so I can see what the problem is. 

After confirming the damaged item, I will send out a new item to you as soon as possible.

Do you take custom orders?

I do custom orders, if you would like a custom order please reach out via my Custom Orders page

What is your return policy?

I do not allow returns on any items. For more information or help on returns, please see this page.

Do you have a cancellation policy?

You are allowed to cancel any sticker/bookmark/keychain/enamel pin within 24 hours or before label has been purchased.

All items through my distributor are final sale and non-cancellable.

Products

How are your products made?

My stickers and bookmarks are handmade by me, at home. 

My apparel is sourced out through a distributor.

What are your stickers made of?

➤ Handmade die-cut

➤ Colors may appear different on your computer monitor or device screen. Colors are subject to variation.

➤ Due to being handmade, small variances may occur.

Matte

➤ Uncoated

➤ Water-resistant; exposure to too much water can cause bleeding.

Glossy

➤ Water-resistant

➤ Hand Wash only.

What are your bookmarks made of?

Bookmarks are made of cardstock and then laminated.

➤ Handmade die-cut

➤ Colors may appear different on your computer monitor or device screen. Colors are subject to variation.

➤ Due to being handmade, small variances may occur.