FAQ
Have a question? You might find your answer below!
Check out the frequently asked questions below for more information about Lore & Whimsy, my products, shipping, and more. If you still need help or can't find what you're looking for, please don't hesitate to contact me!
How I'm getting the goods
Shipping & Orders
Do you ship internationally?
Yes! Lore & Whimsy ships internationally when shipping options are available at checkout.
International customers are responsible for any customs duties, taxes, or import fees charged by their country. Lore & Whimsy is not responsible for delays caused by customs.
How do you ship?
We mainly ship via USPS, although we do have options enabled for DHL and other services internationally.
How long does it take to process my order?
Made-to-order items: Ship within 4–6 weeks of your order being placed.
In-stock items: Ship within 3–5 business days (Monday–Friday) of your order being placed.
Preorders: Estimated shipping dates will be listed on each preorder’s product page and are subject to change.
How long does shipping take?
Shipping time begins after your order has been processed and shipped. The actual transit time depends on the shipping method selected at checkout and the postal carrier.
Please keep in mind that shipping estimates are not guarantees, and carrier delays can occasionally happen.
What should I do if my package says “delivered” but I can’t find it?
Oh no! If your package is marked as delivered but hasn’t arrived, don’t panic just yet. USPS sometimes marks packages as delivered before they actually reach your mailbox, especially with smaller packages like stickers and bookmarks. Please give it a few days to arrive.
If it still hasn’t shown up, I recommend:
1. Check around your mailbox and property and ask household members or neighbors if they received it.
2. Contact your local post office and ask if they can provide GPS delivery information for the package.
3. Submit a USPS Help Request to begin looking into the missing mail.
4. Email us at help@loreandwhimsy.com with your order number so we know your package may be missing and can discuss the next steps with you.
Please note that Lore & Whimsy is unable to issue refunds for orders that are marked as delivered by USPS. However, if your package appears to be lost in transit, please contact me at help@loreandwhimsy.com with your order number. We can then discuss the next steps, which may include initiating a USPS lost-mail search or claim.
Please don't hesitate to reach out if you think something has gone wrong with your order—we're happy to help you figure out what to do next!
What happens if my order is returned to sender/undeliverable?
If your order is returned to Lore & Whimsy because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or failure to pay applicable customs fees, please contact me at help@loreandwhimsy.com once you see that the package is being returned.
Original shipping costs are not refundable when a package is returned due to an issue outside of Lore & Whimsy’s control. If you would like the order to be shipped again, I'm happy to arrange this, but additional shipping costs will be the customer’s responsibility.
Lore & Whimsy cannot guarantee that postal carriers will follow individual delivery requests, such as “leave in mailbox” or “call before delivery.” If you have specific delivery needs, please communicate those directly with your local carrier.
If a package is returned because of an error on my part, I will work with you to get your order reshipped at no additional cost.
International customers: If an order is returned because customs duties, taxes, or other import fees were not paid, those fees are the customer’s responsibility. Any applicable refund will be handled once the returned order has been received, but original shipping costs cannot be refunded.
Do you offer free shipping?
I offer free shipping on orders over $250.
What happens if my order arrives damaged or misprinted?
Oh no! If your order arrives damaged or defective, please email me at help@loreandwhimsy.com within 7 days of delivery so I can help make things right.
Please include the following in your email:
- Your order number
- Clear photos of the damaged or defective item
- Photos of the packaging, if it was damaged during shipping
Providing these details helps me review your claim and determine the best solution as quickly as possible.
Please do not throw away the damaged/misprinted item or packaging until I've had a chance to review your claim.
Can I cancel my order?
Orders can be cancelled or changed within 24 hours of being placed. If you need to make a change, please email me at help@loreandwhimsy.com as soon as possible, and I’ll do our best to help.
Once an order has been marked as shipped or has entered fulfillment, I'm unable to make changes or cancellations.
Please note that preorders cannot be cancelled once they have been placed.
I ordered an in-stock item and a preorder/made-to-order item. When will my order ship?
If your order contains both in-stock and preorder or made-to-order items, your entire order will be held and shipped together once the last item is available. If you'd like your in-stock items sooner, please place them in a separate order.
Learning about the products
Shopping & Products
Do you use AI in your designs?
No! There is absolutely no AI-generated artwork in Lore & Whimsy products.
All designs in the shop are either created by me or created by artists I have personally commissioned. I believe in supporting human artists and putting real creativity and care behind the products you purchase.
Are your products officially licensed?
Yes! All Lore & Whimsy products that are based on or inspired by a specific book, series, character, or other intellectual property (IP) are officially licensed by the respective rights holders.
Any products that aren't based on a specific IP are original Lore & Whimsy designs.
Will you be restocking sold-out items?
It depends on the item! Some products are restocked regularly, while others are limited editions or one-time releases. Make sure you're subscribed to e-mails and following on social media because I will send out a notice when I do a restock!
How can I find out when a new collection launches?
The best way is to follow @loreandwhimsy on Instagram and join the Lore & Whimsy newsletter. New collections, restocks, preorders, and other shop updates are announced there first.
What does "limited edition" mean?
Limited-edition products are made in limited quantities and may not be restocked once they sell out. If you love one, don't wait too long!
How do I care for my clothing?
Turn inside out - Make sure you turn your apparel (or tote) inside out!
Machine wash cold - Wash your item on cold - or delicates.
Gentle or hang dry - If you place your item in the dryer, make sure it is sent to gentle (or delicates)! You can also hang dry your item.
Do not bleach - Do not use bleach or other caustic substances. This will damage the image.
Do not iron - If you need to iron, iron inside out! Make sure you don't iron the image/decal.
Are your stickers waterproof?
If a sticker is waterproof or water-resistant, that information will be listed in its product description. Since materials can vary between collections, check the individual product listing for the most accurate information.
What are your Kindle inserts compatible with?
Kindle insert compatibility varies depending on the specific design and device. Please check the product listing carefully before purchasing to make sure you're selecting the correct size for your Kindle.
How do Kindle inserts work?
Kindle inserts are designed to add a little bookish personality to your Kindle without permanently altering the device. Simply place the insert into the appropriate case or cover setup described on the product listing.
A little extra help
Returns & Customer Service
What is your return/exchange policy?
What if I ordered the wrong size?
Please contact help@loreandwhimsy.com as soon as possible. If your order hasn't entered fulfillment or shipped, I may be able to help.
Once an order has entered fulfillment or shipped, I'm unable to guarantee that changes can be made.
What if I received the wrong item?
Oh no! Please email help@loreandwhimsy.com within 7 days of delivery with your order number and clear photos of the item you received. We'll review the issue and help determine the next steps.
Get good deals!
Promotions & Discounts
Do you offer promotions?
Yes! There are a few ways to save at Lore & Whimsy:
- Newsletter: Sign up for the newsletter and receive 15% off your first order.
- Rep codes: Our reps have codes that give you 10% off your order.
- Sales: I occasionally run shop-wide and collection-specific sales. These will always be announced on Instagram and through the newsletter, so make sure you're following along!
Please note that discount codes may have their own terms and exclusions, which will be listed with the applicable promotion.
Can you apply a discount code to a past order?
Unfortunately, discount codes cannot be applied to orders after they have been placed. Please make sure your discount code is entered at checkout before completing your purchase.
Are you interested in working with me?
Collaborate With Me
Do you offer rep codes or ambassador opportunities?
I do!
Lore & Whimsy offers rep codes and ambassador opportunities. Please be on the lookout for when these opportunities arrive!
How can I collaborate with Lore & Whimsy?
I’d love to hear from you! ✨ If you’re interested in collaborating with Lore & Whimsy, please email mere@loreandwhimsy.com with some information about yourself, your business, or your collaboration idea.
I’m always excited to hear what you have in mind!